Bill Fernandez Design
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Email Processing Rules Manager
White Pajama, Inc. -- 2002

The White Pajama callcenter system needed a way to create and manage rules for filtering and routing email within each callcenter. To mee this need Bill designed a module for the web-based callcenter configuration application that is simple to use, yet comprehensive in its capabilities. It allows a callcenter administrator to analyze incoming emails and route them to the appropriate queues, assign them the appropriate priority, and so forth.

For each category of email (incoming, outgoing, etc.) the rule manager shows a user-created list of rules. For each rule you can specify it's name, the conditions that cause it to take effect, and the actions to perform when it applies.



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